offer engaging customer experiences
Cx CRM SOA OM MDM BI MKT DQ ITSM
Engaging Customer Experience
Maximise the value during each customer interaction across channels. Manage all Sales, Service & Marketing processes.
Customer OM & Service OM
Multichannel COM & SOM processes in modern, convergent Telecoms. Order Management processes ensuring delivery-to-promise.
Customer Intelligence • Marketing Insight & Execution
Business Intelligence • Reporting & Analysis • Campaign Management • Marketing Automation
Cx on the Cloud
Cloud-based customer experience solutions for Sales, Service, Marketing, Social, Commerce
SOA•ESB•BPM
Multi-channel Enablement, Integration, Business Processes. Enable agility, reusability, extensibility, scalability.
Portals•Content Management•eCommerce•eCare
Online interactions with customer-engaging portals for comprehensive web experience management
Date Quality, Governance & Compliance
Data is your most valuable asset. Cleanse, standardise, de-duplicate, enrich and govern your data across systems and processes.
Vertical Solutions for Telecoms
Billing, Revenue Assurance, Provisioning, Activation, Mediation, Roaming, Interconnect, Inventory Management
Master Data Management
Operational Customer Master & Product Master ensuring centralised management and distribution
IT Service Management
Infrastructure Management, End-to-end Service Monitoring, Service Oriented Operations, Configuration Management, Helpdesk
